Privacy policy

KENOA Communications Sàrl is committed to protecting your privacy. If you have any questions or concerns about how we handle your personal data, feel free to contact us — we’ll be happy to help. By using this website and/or our services, you agree to the processing of your personal data as described in this privacy policy.

 

Table of Contents

  1. Key definitions used in this policy
  2. Data protection principles we follow
  3. What are your rights regarding your personal data?
  4. What personal data do we collect about you?
  5. How do we use your personal data?
  6. Who else has access to your personal data?
  7. How do we keep your data secure?
  8. Information about cookies
  9. Contact information

 

Key definitions

Personal data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations performed on personal data or on sets of personal data.
Data subject – an individual whose personal data is being processed.
Child – a natural person under the age of 16.
We / us – Kenoa Communications Sàrl.

 

Data Protection Principles

We are committed to:

  • Processing data lawfully, fairly, and transparently.
  • Limiting processing to specific, legitimate purposes.
  • Collecting only the minimum amount of data required.
  • Keeping data only as long as necessary.
  • Doing our best to ensure accuracy, integrity, and confidentiality of data.

 

Your Rights

You have the right to:

  1. Information – know if your data is being processed, what is collected, why, and by whom.
  2. Access – obtain a copy of your personal data.
  3. Rectification – correct or complete inaccurate data.
  4. Erasure – request deletion of your data under certain circumstances.
  5. Restriction – limit the processing of your data in specific cases.
  6. Objection – oppose processing, including for direct marketing.
  7. Automated processing – object to automated decision-making and profiling.
  8. Portability – receive your data in a structured, machine-readable format or have it transferred directly.
  9. Complaint – file a complaint if you are dissatisfied with how your data is handled.
  10. Right to seek help from a supervisory authority – you have the right to contact a supervisory authority for assistance and to pursue other legal remedies, including the right to claim compensation.
  11. Withdrawal of consent – withdraw your consent at any time.

 

Data We Collect

Information you provide:
This may include your email address, name, billing address, home address, and other details — primarily information needed to deliver a product or service, or to enhance your customer experience with us. We also store the information you provide when interacting with the website, such as when leaving comments or performing other activities. These details typically include your name and email address.

Information collected automatically
This includes data automatically stored by cookies and other session tools — for example, items in your shopping cart, your IP address, or your browsing history (where applicable). Such information helps us improve your user experience.
When you use our services or browse our website, your activity may be recorded.

Publicly available information
We may collect information about you that is publicly available.

 

How we use your personal data

We use your personal data for the following purposes:

  • To provide our services — including account registration, product or service delivery, promotional items on request, and communication regarding your purchases or our offers.
  • To improve your overall customer experience.
  • To comply with legal or contractual obligations.

We process your personal data based on legitimate interests and/or your consent.

When entering into or fulfilling a contract, we process your personal data in order to:

  • Identify you.
  • Provide a service or deliver a product.
  • Communicate with you regarding sales or invoicing.

We may process your personal data to:

  • Send you personalised offers (from us and/or carefully selected partners).
  • Manage and analyse our customer database (purchase history and behaviour) to improve the quality, range, and relevance of our products or services.
  • Conduct customer satisfaction surveys.

Unless you tell us otherwise, we may also contact you about similar or related products or services to those you have previously purchased or shown interest in — as part of our legitimate business interest.

With your consent, we may process your data to:

  • Send newsletters or promotional campaigns (ours or from trusted partners).
  • Pursue any other purpose for which your consent has been explicitly given.

We also process personal data to comply with legal obligations or to exercise rights granted by law. We reserve the right to anonymise collected data and use it for analytical or statistical purposes. Any use of data outside the scope of this policy will only occur once it has been anonymised.

Billing and related information will be retained only as long as necessary for accounting or legal compliance, but no longer than three years.

We may process your personal data for purposes not mentioned in this policy, but only if they are compatible with the original purpose of collection.
To ensure this, we will verify that:

  • The connection between the initial and new purposes is appropriate.
  • The new processing does not infringe upon your rights or interests.
  • Adequate safeguards are in place.

You will be informed of any such additional processing or purposes.

 

How we protect your data

We do our best to keep your personal data safe.
We use secure communication and data transfer protocols (such as HTTPS), and apply anonymisation or pseudonymisation when appropriate.
Our systems are regularly monitored for potential vulnerabilities and attacks.

While we make every effort to protect your data, no system can guarantee absolute security.In the event of a data breach, we will promptly notify the relevant authorities and inform you if your rights or interests are at risk.
We take all reasonable measures to prevent security incidents and cooperate with authorities if a breach occurs.

If you have an account with us, please keep your username and password confidential.

 

Children

We do not intend to collect or knowingly collect information from children.
We do not target children with our services.

 

Cookies and other technologies we use

We use cookies and similar technologies to analyse user behaviour, manage the website, track navigation patterns, and collect information about visitors.
This helps us personalise and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store data that supports the proper functioning of websites. We can only access cookies created by our own site. You can control cookies through your browser settings. Please note that disabling cookies may prevent certain site features from functioning properly.

 

We use cookies for the following purposes

  • Necessary cookies: These cookies are essential for you to use certain key features on our website, such as login. They do not collect any personal information.

    Functionality cookies: These cookies make your experience more convenient and personalised.
    For example, they may remember your name and email in comment forms so you don’t have to re-enter this information each time.

    Analytics cookies: These cookies help us measure usage and performance of our website and services.

    Advertising cookies: These cookies are used to deliver relevant ads based on your interests and to limit how often you see a particular ad.
    They are typically placed by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and share this information with other organisations such as advertisers.

    In most cases, targeting or advertising cookies are linked to site features provided by third-party partners.

You can delete cookies stored on your computer via your browser settings.
Here are links to cookie management instructions for popular browsers:

We use Google Analytics to measure website traffic. Google has its own privacy policy, which you can review here. If you wish to opt out of Google Analytics tracking, you can install the browser add-on available here:
https://tools.google.com/dlpage/gaoptout

 

Contact information

Supervisory authority

E-mail: contact20@edoeb.admin.ch
Phone: +41 31 322 4395

 

Changes to this privacy policy

We reserve the right to make changes to this privacy policy.
In the event of translations, the French version shall prevail.

Last updated: June 27, 2025

Privacy Overview

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